teddlesruss Ted Russ
Jaikus from teddlesruss
Tuesday, 4 August 2009
Wednesday, 10 September 2008
Thursday, 24 May 2007
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malach:
I had a longish comment planned, pointing out how attempting to make me feel like it's my fault that I didn't read the RSS Manifesto and the SMS Declaration and all that. But I won't.
Suffice it to say that if you listened to what people like myself are saying, you'd have a much better handle on how SMS communication is used, how it can be handled. You'd have a much more committed fan in me than you currently have.
And finally - your opposition webSMSenger service were in total meltdown last week. Segfaulting servers or crashing software or whatever - it was probably some of the worst times those poor bastards had had to date. And I chose that moment to harass them over an SMS problem I was having. They not only responded politely and considerately, they followed up. And in so doing they have earned my loyalty forever....
Jaiku, on the other hand, tells me that I have unrealistic expectations of how quickly they should respond, and that what I want doesn't matter because you've already written an article telling me why I can't have it.
I'll visit Jaiku from time to time I guess, because I now have friends here. But I can tell you that you guys need to start considering your users as customers not as a necessary evil. If you want to discuss anything further, please feel free to head for one of my blogs and leave a comment or email. And as I said from time to time I'll poke my nose in here again.
Have fun!
Wednesday, 23 May 2007
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Okay tieing the two together: That particular blog article was posted around two hours ago and is still not updated. It's been like that for a day or two now, as evidenced by all the people having trouble adding new feeds. Backing off on the RSS updates is the same thing as saying "Ah canna gi' her anymore Cap'n, she's gonna blow!" and that to me is a tacit admission of a meltdown... I like Jaiku but the inscrutability of the developers pisses me off, at least theTwitter devs responded to my queries and problems even as their server was in meltdown.
So far Jaiku has made out that they will regularly update my RSS feeds - then reneged on that deal by slowing updates down to a trickle. They represented themselves as an equal to Twitter insofar as SMS goes - I registered my phone but am not getting an messages TO it, I can only send them. Again, not living up to the hype. They have an open channel where suggestions and requests are apparently ignored. Maybe I have to be in the Tea Club to get a response or something.
But it's the reason why Jaiku may technically outstrip Twitter with features, but ultimately lose out in the "heart and soul" stakes. It's why, when it comes right down to the wire, Jaiku needs to work on their people skills and their public image if they want to make inroads into the webSMSenger market.
Tuesday, 22 May 2007
Monday, 21 May 2007
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I think Jaiku is having feed dramas in general, probably your adding a new feed DID work but Jaiku's RSS scraper didn't. (jaiku just totally ignored my blog RSS update. But it worked fine yesterday.)
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